Post matching 'Ekahau Sidekick 2'

Troubleshooting a problem with Ekahau Sidekick 2, such as Sidekick not booting, Sidekick disconnecting, Sidekick not recognised by Ekahau Survey, or your Sidekick not responding, is easy using this step-by-step guide.

This Ekahau Sidekick 2 troubleshooting guide describes how to troubleshoot Ekahau Sidekick 2 problems, including the meanings of the Ekahau Sidekick 2 display status indicator, and LED colours and sequences. In this article we describe several Ekahau Sidekick faults and scenarios that Ekahau do not currently cover in their online Ekahau Sidekick documentation.

For technical training on Ekahau AI Pro, including the Ekahau ECSE Design course, ECSE Advanced and ECSE Master training courses, plus our own one-company training on Ekahau Pro, Ekahau Sidekick and Ekahau Connect tools, check out our Ekahau Training Courses.

For technical support from Ekahau, go to

You can use Ekahau’s Chat bot (“Agatha”) to ask a question, then raise a support request.

You can also email Ekahau Support at or call the number +1 (877) 607-8777.

The Ekahau Customer Support team is available Monday through Friday (except Ekahau, Inc/OY holidays).

How to Troubleshoot Ekahau Sidekick 2

Laptop / Tablet / Smartphone

Note: In our guidance below, when we refer to using a laptop running Ekahau AI Pro, in many cases you could use instead one of the Ekahau applications running on your smartphone or tablet.

Check your Ekahau Sidekick 2 for adequate Battery Charge

Press the Sidekick 2 Power button briefly (less than 1 second) and watch the Status Indicator.

If your Sidekick 2 has adequate battery charge, you should see the Status Indicator flash Green briefly.

If you see a different indication, check it against the table below:

Note that the symbol above represents a pulsating green wave motion on the Ekahau Sidekick 2 Status Indicator.

What does your Status Indicator / LED bar show?

Power-on your Ekahau Sidekick 2

When using Sidekick 2 with Ekahau AI Pro on a laptop:

Sidekick 2 Battery Low

When powering up your Ekahau Sidekick 2 connected by a USB cable to your laptop, if you see the Red – Orange – Green sequence ending with a solid RED status indicator (and your Sidekick is not recognised by Ekahau AI Pro running on your laptop), this means that your Sidekick 2 battery is almost discharged. Recharge your Sidekick 2.

Check your Sidekick 2 Battery Charge level

You should now see the green “Sidekick 2” icon in the top right corner of the Ekahau AI Pro screen:

What’s the level of charge in the Sidekick 2 battery?

How to Check your Sidekick 2 Firmware Version

Click the green Sidekick 2 icon/button then, from the following screen, note your Firmware version.

Click the “Check for Update” button to check for any available firmware updates online:

Problems with your Ekahau Sidekick USB-C Connection

If your Ekahau application cannot communicate with your Sidekick 2, and especially if the Sidekick Status Indicator glows stead Blue, check that your USB-C cable is properly plugged into your Sidekick and your laptop, tablet or smartphone.
If you suspect a problem, try using a different USB-C cable.

If you see the following Sidekick Status Indicator sequence, ending with a steady Blue indication, this means that your Sidekick 2 has booted up, but that it does not have a good USB-C link to your laptop, tablet or smartphone:

If your Ekahau Application is not running

If you see the following Sidekick Status Indicator sequence, this indicates that Sidekick 2 has booted up, has a good USB-C link to your laptop, tablet or smartphone, but is not able to connect with your Ekahau application:

Ekahau Sidekick Factory Firmware Mode

Ekahau Sidekick 2 can be booted up in Factory firmware mode, which restores the unit to factory default settings and loads the original factory-provided version of the firmware.

This might help you to resolve problems such as your Sidekick 2 refusing to start, perhaps due to a previous failure when upgrading the firmware.

When Sidekick 2 is started in Factory firmware mode, the Status Indicator initially glows with a Magenta colour (pink/purple), after which your Sidekick will permanently erase any recently-upgraded firmware, and revert to the original factory firmware version.

After resetting a Sidekick 2 to the Factory firmware, you will need to upgrade your Sidekick to a recent the firmware version by using an Ekahau application such as Ekahau AI Pro.

Booting Ekahau Sidekick 2 in Factory Firmware Mode

To start your Sidekick 2 in Factory firmware mode, press the Power button and keep it pressed long enough so that the status indicator shows a Magenta (pink/purple) colour.

Release the Power button and your Sidekick will boot up in Factory firmware mode, with the following Status Indicator sequence:

Now connect your Sidekick 2 with a USB-C cable to your laptop, tablet or smartphone. You should see the following Status Indicator sequence:

Now launch Ekahau AI Pro.

The Sidekick 2 Status Indicator should show stead Green if your Sidekick battery is adequately charged.

Ekahau AI Pro should prompt you to update the Sidekick 2 firmware to the latest version.

How to Update Ekahau Sidekick 2 Firmware

When you connect Sidekick 2 to a device and run an Ekahau application, such as Ekahau AI Pro, you may be notified that a firmware update is available. This happens automatically if you have recently reset your Sidekick 2 using Factory firmware mode.

If you choose to Update your Sidekick, you will see the following sequence of events.

Your Ekahau application should then confirm that the firmware was successfully updated:

Ekahau Sidekick 2 User Guide

The Ekahau Sidekick 2 User Guide is available here:


We hope that this brief Ekahau Sidekick 2 Troubleshooting Guide helps you to identify and troubleshoot any problems you might be experiencing with your Sidekick 2.

Feel free to Contact Us for any further help, training or tutorials on Ekahau AI Pro, Ekahau Survey, Ekahau Analyzer, Ekahau Insights – and any aspect of Wi-Fi network Design, Survey, Optimisation and Troubleshooting.

With more than 19 years’ experience with Ekahau AI Pro, and more than 23 years engineering Wi-Fi networks for some of the largest companies World-wide, it’s fair to say that we are one of Europe’s leading Ekahau Consultants.

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